FAQ - Frequently Asked Questions
Find answers to your some common questions below
Product Details
What print mediums are available?
We offer unframed prints, framed prints, and canvas prints (on select products).
Our unframed and framed pieces are printed on high quality, thick, fine art paper (250 gsm). It is slightly off-white and lightly textured.
If you're wanting something custom - canvas, metal, or some other print medium, reach out for a quote.
Does my piece come framed?
It's up to you - Each product should offer both unframed and framed options in the "Print Style" dropdown box.
If you select "Framed Print" during checkout then your piece will arrive framed and ready to hang out of the box.
For our unframed prints, we keep them in standard sizes so that finding your own frame won't be difficult.
What frames do you offer?
We offer a few different frames depending on the product. If you need a specific frame that isn't available, let us know and we should be able to accommodate.
FRAMED PRINT - Black Metal
- Matte, Black Metal
- .375" W x 1" H
- Acrylic Face
- Hanging Hardware included
FRAMED PRINT - Natural Oak
- Solid, Natural Oak Frame
- .875" W x .875" H (for prints less than 36"W )
- 1.25" W x .875" H (for prints greater than 36" W)
- Acrylic Face
- Hanging Hardware included
FRAMED PRINT - Natural Maple
- Solid, Natural Maple Frame
- .875" W x 1.25" H
- Acrylic Face
- Hanging Hardware included
Customization
Can I order a custom word or phrase?
Yes, you can order a custom word, phrase, name, or location. It's always a fun puzzle to put together new letter combinations.
You can order a custom print at the link below - it is highly recommended that you reach out to us first to ensure your word is possible and so that you know the ideal image size / ratio to order.
Custom Order Here
Do you offer custom sizing?
Yes! If you need a specific dimension or want something in CM instead of INCHES, just reach out and let us know the size you need.
How can I order a different color?
If placing an order for a design in our library, select the default black color and then in the "Order Notes" on the checkout page, please include your custom color request. You can send us the color code or email a screen shot of the shade / color you're wanting.
If using a Custom Print ordering page, you will see an option to select Custom Color Request. After the order is placed, please email a screen shot of the shade / color you'd like.
Production & Delivery
How long does it take for my piece to arrive?
Average Turn-Around Time
- Unframed Prints (4-8 business days)
- Framed Prints (6-9 business days)
Shipping Options
- FREE Standard Shipping on all Domestic orders.
Can I expedite shipping?
- Expedited Shipping Options available at check-out. Have a specific deadline? Please include details in Order Notes on check-out page.
Do you offer international shipping?
- International Shipping available for unframed prints - cost $30. Unframed prints are not available for international delivery.
All Other
My piece arrived damaged - what should I do?
While not the norm, it can happen - visit our Returns Page to find out next steps for damages, returns, and exchanges.
Do you offer digital versions?
At this time we do not sell digital downloads for any of our designs.
Can I make this from any word or phrase?
Almost any word...there are a few letters or letter combinations that can be tough to stylize, but these are few and far between. If you've got a question about whether or not your word or phrase is possible, send us a message with your request and we'll let you know.
Do you have a physical store front?
Although not a storefront, we do have a physical location in Dallas, Texas. If you're local feel free to reach out and ask about picking up your order in person. We do offer free shipping though, so it may just be easier to save the gas money and wait at home :)
Do you offer wholesale pricing?
Yes! We love working with retail partners and would be happy to explore a partnership with you. Send us a message at our Wholesale Info Request page.
Still Got Questions?
Send us a message with your inquiry and we'll get back to you ASAP!